Refund policy

We want you to love your Izzy Glow products. If something isn't right, here's how returns work.

Returns window
You have 14 days from the date you receive your order to request a return.

Eligibility
For hygiene and safety reasons, we can only accept returns of products that are unopened, unused, and in their original packaging with any seals intact. Opened or used beauty products cannot be returned.

How to start a return
Email us at hello.izzyglow@gmail.com with your order number and the item(s) you'd like to return. We'll reply with return instructions. Please don't send items back without contacting us first — returns sent without approval can't be accepted.

Return shipping
Customers are responsible for return shipping costs. Original shipping charges are non-refundable.

Damaged, defective, or incorrect items
If your order arrives damaged, defective, or you received the wrong item, email us within 7 days of delivery with your order number and a photo of the item and packaging. We'll send a replacement or issue a full refund — including shipping — at no cost to you.

Refunds
Once your return is received and inspected, we'll email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Your bank may take additional time to post the credit.

Exchanges
We don't offer direct exchanges. To get a different item, return the original (if eligible) and place a new order.

Questions?
Contact us anytime at hello.izzyglow@gmail.com.

Izzy Glow is a trade name of Nexo Collective LLC.